- We offer refunds rather than exchanges. That way you can re-order any style/color/size that you want, and at any time you want.
- You have 30 days from the day your item shipped to initiate a return.
- ALL items must be received in their original, unworn condition and must include all original packaging.
- We only accept returns on items purchased at www.fjallravencanada.com
- A refund will be issued for the purchase price plus the original shipping charge if applicable.
- Credit will only be applied to the original credit card account used for purchase.
- You are responsible for return shipping costs.
- If our warehouse is unable to accept your return, the merchandise will be returned to you without credit.
- Most credits are applied within 5 business days of receipt of the item, allowing for processing and inspection time.
- You will receive a confirmation email when your account has been credited.
30 Days Return Policy Detail Instructions
In order for a refund to be made, the returned merchandise must be in unworn, perfect, re-sellable condition. Please make certain to send your return via prepaid courier and use a service that employs a tracking number system. Make sure to enclose a copy of your order number, name and email.
Please let us know the reason for the return:
- Size too large
- Size too small
- Did not fit as expected
- Item not as described or pictured
- Incorrect item received
- Order arrived late
- Item was damaged
- Unwanted gift
- Change of mind
- Other please specify
Once we have your return and they have passed inspection, a full refund will be issued within 5 business days.
We do not offer exchanges. We have found that it is easier for both parties if a refund is made on the return, then the customer may make a new purchase for a replacement product.
You may return your merchandise for a refund by shipping it to the following address:
Fjällräven Canada Online
6550 St Andre